Re:Intel NUC X15 LAPAC71H - Graphics System Controller Firmware Interface is being reset (2024)

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Hello Sorrow,

Thank you for posting in the communities. To help you with this issue, could you please share with usyour SSU logs? This will help us be more familiar with your configuration and check for possible errors. Additionally, are there any changes that you have made in your system before this issue occurred? I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

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Hi,

Thanks for your reply! I did not make any changes to the system. The issue has persisted since the purchase.

Attached is the SSU info as you've requested

Regards,

0Kudos

Hello Sorrow,

Thank you for sharing this details. As this is a laptop, I want to let you know that this requires specific driver configuration. Upon checking the logs, I can see that you are using Intel Generic Drivers intended to use for customer build desktops. As such, kindly please try downloading the following drivers specific to your Intel NUC X15 LAPAC71H

• 
  
• Driver Pack for the Intel® NUC X15 Laptop Kit - LAPAC71H & LAPAC71G

Let me know if the issue persists after doing so. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

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Hi,

Although I installed the specific drivers, the problem persists...

I had to disable the Discrete GPU to prevent the freezes

Sincerely,

0Kudos

Hello Sorrow,

I am sorry to hear about this results. We want to investigate this properly for you. In order to do that, we kindly ask for the event logs of your system. Additionally, how many displays are you currently using? The reason I ask is because I want to check if this has something to do with the display configuration. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

0Kudos

Hi,

I have uploaded the event logs, I hope they will be helpful for your diagnosis-

As to display, I am only using the laptop's internal display.

Thanks

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Hello Sorrow,

Thank you for your prompt response. Kindly please allow us sometime to analyze this logs internally and get back to you as soon as possible.

Ramyer M.

Intel Customer Support Technician

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Hello Sorrow,

Thank you for patiently waiting. Upon coordinating with our team, I want to let you know that Intel(R) Graphics System Controller Firmware Interface is being reset" message typically indicates that the system is attempting to recover from an error by resetting the graphics firmware. This can happen for various reasons, such as driver conflicts, outdated firmware, or hardware issues. To further troubleshoot the issue, you can check ourGetting Event Viewer Warning "The Intel(R) Graphics System Controller Firmware Interface is being reset."article.

Furthermore, concerning the Resizable BAR status displayed in the Intel® Arc™ Control Software, we suggest referring to our informative article"Intel® Arc™ Control Software Shows Resizable BAR as 'General-Not-Supported'"for clarity and guidance.

Kindly please make sure to follow this articles thoroughly. Should the issue still persists after doing so, feel free to let me know.

Ramyer M.

Intel Customer Support Technician

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Hello Sorrow,

I am just checking if your system is working fine now. Feel free to let us know if you encounter any issues. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

0Kudos